Customer Care Policy

Customer Care



At The Living Clay Company, our goal is to keep our customers happy!  We are dedicated to bringing you quality Living Clay™ products so you can experience the benefits of bentonite clay, backed by responsive & genuine customer service. So, if you have questions, comments or suggestions, please e-mail customerservice@livingclayco.com or call our toll free Customer Care line, 1-800-915-CLAY. (Weekdays 9 a.m. - 6 p.m. Central Standard Time)

Our Vision:
To provide the highest quality Living Clay™ based products to enhance our Customers' quality of life. 

Our Mission:
To educate the world on the vast benefits of Calcium Bentonite - Living Clay™.




Return Policy:

We hope you enjoy every purchase made with us here at The Living Clay Co.  However, in the event you are not fully satisfied after buying bentonite clay products from us, you may return them for refund, exchange, or in-store credit. Refunds will be allowed only if reported within 30 days of original purchase. Beyond 30 days, product(s) may be returned for in-store credit or exchange only. Any refund issued must be applied to the original form of payment used; if not, only in-store credit or exchange will be allowed. Shipping and handling charges are non-refundable, and additional shipping and handling charges may apply upon return and/or re-shipment. Products that are returned after their specified "best by" date are not eligible for a refund, exchange or in-store credit.  Please contact us before returning any product so that we may best serve you.
customerservice@livingclayco.com

Toll Free: 1-800-915-CLAY (2529)
Local: 1-512-804-5909